Support
Direct line to the maker
Uncharted Works is an independent studio — when you write us, you're writing the people who build the products. No support tier, no ticket queue, no outsourced help desk.
Email support
One address handles everything: order and billing questions, refunds and exchanges, license and account help, bug reports, press, partnerships.
support@unchartedworksllc.com
Support email copied
Clicking the address opens your email client and copies it to your clipboard — paste into webmail if you don't have a client set up.
Make it fast for both of us
- Your order number — it's on the receipt email from Lemon Squeezy, our payment provider
- The email address on your account — so we can find your order and licenses
- What you expected vs. what happened — screenshots welcome
Product bug reports are welcome here too — include the product name and version and we'll take it from there.
Response times
Expect a reply within a few business days, often faster. If you haven't heard back in a week, assume the email got lost and send again.